Sprint setting up 'war rooms' for Pre launch

Anticipating a huge response to the barely-advertised Palm Pre launch, Sprint and Palm are setting up tech support “war rooms” to expedite any tech issues customers. As reported by Forbes, Sprint is bringing in extra employees to help manage the crowds and Palm is dispatching more than 100 representatives (that’s a tenth of Palm’s 1,050 person work force) to Sprint stores, and they’ll be hanging out for two months.



Also on tap will be so-called tech support “situation rooms” for store reps to hit up with live chat should they encounter issues during launch. AT&T took similarly strong steps leading up to the iPhone 3G launch, though Sprint and Palm seem to be going a step further in their hopes to have a successful launch.

Training of Sprint employees will be the key, however, to the success of the Pre launch. While many of our readers are already well-versed in how to work their Pre phones (despite not having even touched one yet), Sprint is planning for everybody else to use the Pre launch as the first full-blown test of their “Ready Now” program. While Ready Now has been online since the fall of last year, this will be the first true large-scale test of the one-on-one training orientation designed to make sure that customers are adequately educated on their new devices. Of course, the end goal of Ready Now is to ensure that customers encounter less uneducated frustration with their new phones and don’t return them, but there's one problem if they're planning for long lines: one-on-one training takes time. Probably lots of time with something as new as the Pre and webOS.

That said, Sprint still has customer service reputation issues to overcome. In just over a week we’ll be able to tell you whether the war rooms and time-consuming Ready Now program are as effective as Sprint intends for them to be. One. Week.

[Originally posted at precentral.net]

Boy Genius reviews, likes the Palm Pre

Yeah, we’re jealous. There’s no use hiding it. Boy Genius Report broke just yesterday that they had a Palm Pre and now they've come out with the review: they like it.

Unfortunately, it looks as if the ROM on the device isn't complete -- the music app wasn't working for them, among other things.

Still, overall the story here is a good one, BGR concludes:

“The OS is great. There’s no ifs ands or buts; it’s really refreshing to see something that’s brand new with a UI unlike anything else out there. [...] their hardware has always been second rate at best and it doesn’t seem to be changing now. Couple that with the nation’s underdog carrier at a $299 price-point (before rebate), and we’re not sure how many people are going to be lined up overnight, yet we’re pretty confident once people are able to play a real unit themselves, there will be more than a lot of happy Palm Pre customers.”

On top of all that, we learned that the screen is awesome, second only to the iPhone (which has the advantage of a glass overlay). The keyboard, not so awesome. Neither is the build or material quality of the phone itself. The feeling is described as “a little cheap” and apparently the slider mechanism occasionally would catch on itself when closing.

More or less, Boy Genius Report likes their (not quite fully baked) Palm Pre. It’s not a perfect device - no single phone is, but it is a worthy contender in the increasingly crowded smartphone market. And you can have your own in just over a week!

[Originally posted at precentral.net]

It's official - iTunes support coming on the Palm Pre

Now hardly anyone will be totally shocked about that but when it gets official, it can still make it in the news. The hotly anticipated Palm Pre smartphone will sport iTunes support, once it appears on the market. This provides a simple and easy way (if you are using a Mac or you're just dependent on your iPhone/iPod infatuation) to transfer DRM-free music, photos and videos to your Palm Pre.

According to the company iTunes will have no trouble recognizing the Palm Pre, once you connect it to a computer through USB and choose the "media sync" option on the handset. From then on you can choose which media files to interchange as long as they are DRM-free.

The other good news is that the Palm Pre will also be able to act as a mass storage drive providing the easiest available way for loading content. Once connected to a computer using the USB cable, Pre will appear as a drive on the computer desktop. You can drag and drop music, photos or video files onto your Pre, or drag files from your Pre to the computer.

[Originally posted at gsmarena.com]